Care Like a Mouse booklet

Great Book About Business SuccessThis book teaches business success concepts as related to the culture of the Disney company and Walt himself Topics covered include customer service purpose values systems and attention to detail I certainly recommend it English

Care Like a Mouse: The Key to Delivering Disney Quality Service By Lenn Millbower

English

201

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Don t let them fool you The magic of Disney is really method Walt Disney developed sophisticated yet common sense methods for everything he did from films to theme parks Once you know those methods you can create some magic too Lenn Millbower the Mouse Man learned up close how Disney turned method into magic He spent 25 years at Walt Disney World starting in Epcot Operations stage managing at Disney MGM Studios opening Disney s Animal Kingdom writing training material the for Disney Institute and leading training at Walt Disney Entertainment In Care Like a Mouse Lenn teaches Walt Disney inspired customer service strategies and tactics applicable to your organization and your career so you create your own pixie dust You ll learn how Walt did it and how you can do it once you know the method behind the magic As he breaks down the magic into bite sized advice models and methodologies Lenn helps you to understand why the Disney magic isn t actually magical Rather it s a result of hard work solid method and persistence He spices all this knowledge and insight with intriguing insider stories that you ll find useful as you convey the service message inside your own organization Martin Lindstrom Best selling Author Buyology Small Data Care Like a Mouse The Key to Delivering Disney Quality Service.