Libraries and Key Performance Indicators: A Framework for Practitioners (Chandos Information Professional Series) By Leo Appleton
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And acting upon KPI dataExplores the differences between usage statistics and meaningful KPIs Libraries and Key Performance Indicators A Framework for Practitioners Chandos Information Professional Series 
Vested interest as I contributed a case study but this is a useful book if you are looking to explore options for performance measurement in your library service Particularly helpful in spotting the pitfalls that exist in many attempts along with the mess of terminology in use It could perhaps be clearer in places about the positive elements of any definitions English
| Libraries and Key Performance Indicators: A Framework for Practitioners (Chandos Information Professional Series) By Leo Appleton |
| 0081002270 |
| 9780081002278 |
| English |
| 164 |
| Paperback |
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Libraries and Key Performance Indicators A Framework for Practitioners explores ways that libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms including library assessment evaluation methodologies surveys and annual reporting One such tool in this area of activity is the Key Performance Indicator KPI KPIs are increasingly used to measure the performance of a library service However linking KPIs to quality outcomes such as impact and value can prove very difficult This book discusses in detail the concept of Key Performance Indicators KPIs within the broader context of library assessment and performance measurement Through harvesting examples of current best practices in KPI usage from public academic and health libraries the book demystifies library KPIs providing a KPI toolkit for any library to make use of in setting meaningful KPIs against targets charters service standards and quality outcomes Provides best practice examples of Key Performance Indicators KPIs in librariesEmphasizes KPIs demonstrating value and impact on the library user experienceIncludes practical and reusable examples of KPIs that can be applied in local contexts a toolkit approach Offers an understanding of reporting monitoring.