Voice on the Phone: A Quick-Read Guide to Successfully Building Customer Relationships Using the Telephone By Dr. Terri Parrott Kindle Edition Voice on the Phone: A Quick Read Guide to Successfully Building Customer Relationships Using the Telephone Voice on the Phone is a quick read booklet intended to help you get past the dreaded cold calling part of your job and move toward building solid customer relationships using the telephone. If your job requires any type of customer interaction using the telephone, then this is a must read to help take your career to the next level. Voice on the Phone is filled with real life examples and easy to follow exercises that help build your effectiveness and confidence. Topics covered include the tone of your voice and ways to project better over the telephone. Ways to work with a script to make your presentation understandable and believable. What to do when its time to get a commitment from your customer that they will take some type of action to move the relationship forward. Ways to keep yourself fresh so every call sounds like a personal conversation to you and the customer. The author also discusses reasons to call a customer and the frequency of contact that can vary from customer to customer. The section containing helpful words and phrases will help you get past sticking points in your conversation as well as help start a conversation in a professional way. Finally, the author discusses the ongoing challenge of growing your customer base while successfully building and maintaining a base of customers. How to decide if a customer is a good fit for you and your company as well as ways to keep track of the ongoing customer relationship. This book is purposely priced at 99 cents and written in a concise manner so you can easily download to your mobile device, find a section easily and use it to jump start your conversation when you reach a sticking point in your telephone interaction.
Voice on the Phone epub reader
Then this is a must read to help take your career to the next level Voice on the Phone is filled with real life examples and easy to follow exercises that help build your effectiveness and confidence Topics covered include the tone of your voice and ways to project better over the telephone Ways to work with a script to make your presentation understandable and believable What to do when it s time to get a commitment from your customer that they will take some type of action to move the relationship forward Ways to keep yourself fresh so every call sounds like a personal conversation to you and the customer The author also discusses reasons to call a customer and the frequency of contact that can vary from customer to customer The section containing helpful words and phrases will help you get past sticking points in your conversation as well as help start a conversation in a professional way Finally.
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Voice on the Phone is a quick read booklet intended to help you get past the dreaded cold calling part of your job and move toward building solid customer relationships using the telephone If your job requires any type of customer interaction using the telephone the author discusses the ongoing challenge of growing your customer base while successfully building and maintaining a base of customers How to decide if a customer is a good fit for you and your company as well as ways to keep track of the ongoing customer relationship This book is purposely priced at 99 cents and written in a concise manner so you can easily download to your mobile device find a section easily and use it to jump start your conversation when you reach a sticking point in your telephone interaction Voice on the Phone A Quick Read Guide to Successfully Building Customer Relationships Using the Telephone.